FAQ

1. When will the fanzine ship?

The fanzine is expected to start shipping in May 2021. Due to the global situation, please note that there may be delays.


2. Will the fanzine ship to my location?

The fanzine ships everywhere La Poste (French postal service) can reach!


3. Will I be able to track my order?

Yes, all physical orders will be shipped with a tracking number.


4. When will the PDF zines be "shipped"?

Digital orders will be sent by e-mail after all physical copies have been shipped.


5. I ordered a digital zine only, but I still had to provide delivery information. What's going on?

Unfortunately, BigCartel doesn't allow us to differentiate digital and physical sales. Your shipping info will not be processed or stocked by Memorabilia organizers. 


6. I ordered an item, and I want to change my address. Is this possible?

You can send us an e-mail at memorabiliazine@gmail.com before April 15th 2021 with "SHIPPING ADDRESS [the name you registered when ordering]" in the subject line. After this date, we can't guarantee we'll be able to change your shipping address.


7. I want to preorder the zine but I am not sure of what my address will be when the zine will ship... what do I do?

You can leave a note when preordering explaining your situation (e.g. "address can change due to moving")! We will contact you via e-mail before shipping your order and confirm the address you need your order to be shipped to!


8. Will you offer refunds?

Orders are refundable during the preorder period only! After preorders close, we won't be able to refund you.


9. Who pay for taxes/custom fees?

Customers are responsible for custom fees/taxes that may be charged on international (outside of EU) packages. This also applies to currency conversion fees.


10. I ordered a bundle, but I changed my mind. Can I update my order?

Please e-mail us before March 14th with your name and/or order number!